At HappyHugo Casino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website and services.
1. Who We Are
HappyHugo Casino is operated by a company licensed to provide online gambling services to players in the United Kingdom. We are fully committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Full name, date of birth, and gender
- Email address and phone number
- Residential address and postcode
- Payment details (we do not store full card numbers)
- Government-issued ID documents (for verification purposes)
Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Login times and session data
- Cookies and tracking technologies
Usage Information
- Games played and betting activity
- Deposits and withdrawals
- Customer support interactions
3. How We Use Your Information
We use your personal data for the following purposes:
- To create and manage your gaming account
- To process deposits and withdrawals
- To provide customer support and respond to your requests
- To verify your identity and prevent fraud
- To offer and manage bonuses, including the HappyHugo casino bonus
- To comply with legal and regulatory obligations
- To improve our services and user experience
- To send important account and security notifications
4. Legal Basis for Processing
We process your data based on:
- Contractual necessity (to provide our services)
- Legal and regulatory requirements (gambling licence obligations)
- Legitimate business interests
- Your consent (where applicable, for marketing)
5. Sharing Your Information
We may share your data with:
- Payment service providers
- Identity verification and anti-fraud agencies
- Regulatory authorities (when legally required)
- Professional advisers and auditors
We do not sell your personal data to third parties for marketing purposes.
6. Data Security
We use industry-standard security measures including SSL encryption, firewalls, and secure servers to protect your information. Access to your data is strictly limited to authorised personnel.
7. Your Rights
Under UK GDPR, you have the following rights:
- Right to access your personal data
- Right to rectification (correct inaccurate data)
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
To exercise any of these rights, please contact us using the details below.
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyse site usage, and provide personalised content. You can manage your cookie preferences through your browser settings at any time.
9. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
10. International Transfers
Your data is primarily stored within the UK and EEA. Where any transfer occurs outside these regions, we ensure appropriate safeguards are in place.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact our support team via live chat or by email at: support@happyhugo.com
By using HappyHugo Casino, you consent to the practices described in this Privacy Policy.
Play responsibly. Only for persons 18 and over.